Frequently Asked Questions

If you have any questions that aren't listed here, please give us a call at 1-877-653-9429 or send us an email!

Q. What is your cancellation policy?

When making your reservation, we require a two-night minimum deposit. Cancellations made fifteen (15) days or more prior to your scheduled arrival will receive deposit back less a 10% processing fee plus 12.75% tax.Cancellations made fourteen (14) days or less prior to scheduled arrival will forfeit full deposit amount. Payment of balance is due at check-in or by noon the following day for late arrivals. Payments may be made by all major credit or debit cards, or in cash.

Q. What is your pet policy?

We charge a non-refundable pet fee – $35/pet/stay. Your pet must be kept on a leash when outside and in a kennel when alone inside. Please be aware that all our cabins are not pet-friendly. If a person is found to have an unreported pet at the resort, we reserve the right to charge the $35 pet fee, plus an additional fee of $50 for non-compliance. We may also, if the situation warrants it, evict a non-compliant guest from the premises.

Q. If we leave early can we have a refund?

There are no refunds for early departure.

Q. If we arrive after your office closes?

We are open every day from 8am to 10pm. If you will be arriving after office hours, there is a box located to the right of the office door past the windows where you will find your keys, a map and directions to your log home. You will be required to check in with us at the office the following day before noon.

Q. How do I get directions to your resort?

When you make your reservations, directions will be sent to you, along with your confirmation. From Gatlinburg – turn onto Highway 321 at traffic light #3. [Traffic lights are numbered.] Drive about 3.2 miles, then turn left onto Hidden Hills Road and the office will be the first and only visible building on the left. The entrance to the resort is directly across from the office.

Q. Do we need 4-wheel drive to get to our cabin in bad weather?

No you don’t. All of our roads are paved. During bouts of bad weather, our staff keeps the roads plowed and salted.

Q. Can I change cabins if more or less people come?

Yes, you may change your cabin up to 30 days prior to your arrival. If you want to change cabins when you get here or within 30 days of arrival, you will be responsible for the full payment of your original reservation, in addition to your new reservation.

Q. Is everything on web descriptions accurate for the cabins?

Yes, although the amenities can change without notice because each cabin is individually owned and the homeowners can take out or put in whenever they need or want. (Ex. irons, ironing board & etc.)